AERA January 2021 report on energy consumer calls, emails, letters, etc., approval of project design documentations, notices of violation and Technical Councils

CONSUMER PROTECTION AND ENERGY CONSUMERS' CALLS, EMAILS, LETTERS, ETC. 

In January 2021, the Azerbaijan Energy Regulatory Agency has handled 547 consumer calls, emails, letters, etc. on electricity, natural gas supply, heat supply and other issues received directly and through the Ministry of Energy.

  • 313 calls, emails, letters, etc. were about electricity supply;

  • 149 calls, emails, letters, etc. were about natural gas supply;

  • 3 issues were related to heat supply;

  • 82 inquiries were related to other issues.

 

Out of 547 energy consumer issues

  • 205 - investigated and resolved by the Agency (1 complaint forwarded to another government body for review and resolving);

  • 2 -  investigated and resolved jointly with the Ministry of Energy;

  • 294 - under review;

  • 36  - informative calls, emails, letters, etc.;

  • 12 -  positive feedbacks from satisfied consumers.

 

ELECTRICITY EQUIPMENT AND GAS SUPPLY

  • AERA issued operational certificates for electrical facilities installed for outside power supply of 7 new, reconstructed construction facilities, as well as those with increased power and switching power supply circuit;

  • Reviewed and approved 17 project design documentations for electrical installations of various construction facilities;

  • Rejected 4 requests for approval of project design documentations for electrical facilities due to insufficient papers;

  • Based on approved projects, issued 81 operational certificates for completed industrial gas pipework installation in various construction facilities;

  • Reviewed and approved project design documentations for gas supply in 313 construction facilities;

  • Rejected 6 requests for approval of project design documentations for gas facilities due to insufficient papers;

  • Issued 3 notices of violation on electricity and gas supply in line with the Code of Administrative Violations and ruled on 2 of them;

  • Tested quality condition of 4 electricity meters with the participation of “Azerenerji” OJSC and “Azerishig” OJSC engineers.

 

MAINTENANCE AND OPERATIONAL INSPECTIONS OF NON-HOUSEHOLD CONSUMERS FINANCED FROM THE STATE BUDGET

  • Carried out 9 maintenance and operational inspections to check the safety of electrical equipments, compliance with safety rules and the use of electricity;

  • Carried out 12 maintenance and operational inspections to check the efficient gas consumption and safe operation of gas installations, compliance with

    national legislation and Gas Consumption Standards.

 

PROFESSIONAL QUALIFICATION TEST

  • Based on the non-household consumer requests, 19 people responsible for electrical engineering including safety engineers at 4 enterprises have been tested on broad knowledge concerning the safety and health at work, technical exploitation and technical security.

 

TECHNICAL COUNCILS

  • The Technical Councils received 138 applications regarding the connection of business facilities to the electricity network. All these applications were reviewed and responded positively. The appeals were considered by the Technical Councils operating in 17 "ASAN service", "ASAN Kommunal" centers and Khachmaz SME houses (Small and medium business houses) located in Baku and the regions.