AERA Q1 2021 report on energy consumer calls, emails, letters, etc., approval of project design documentations, notices of violation and Technical Councils

CONSUMER PROTECTION AND ENERGY CONSUMERS' CALLS, EMAILS, LETTERS, ETC. 

In Q1 2021, the Azerbaijan Energy Regulatory Agency has handled 1712 consumer calls, emails, letters, etc. on electricity, natural gas supply, heat supply and other issues received directly and through the Ministry of Energy.

  • 1091 calls, emails, letters, etc. were about electricity supply;

  • 341 calls, emails, letters, etc. were about natural gas supply;

  • 22 calls, emails, letters, etc. were about heat supply;

  • 258 inquiries were related to other issues.

 

Out of 1712 energy consumer issues

  • 1082 - investigated and resolved by the Agency (9 - forwarded to other government bodies for review and resolving);

  • 3 -  investigated and resolved jointly with the Ministry of Energy;

  • 429 - under review;

  • 198  - informative calls, emails, letters, etc., 

  • 50 -  positive feedbacks from satisfied consumers.

 

ELECTRICITY EQUIPMENT AND GAS SUPPLY

  • AERA issued operational certificates for electrical facilities installed for outside power supply of 34 new, reconstructed construction facilities, as well as those with increased power and switching power supply circuit;

  • Reviewed and approved 49 project design documentations for electrical installations of various construction facilities;

  • Rejected 11 requests for approval of project design documentations for electrical facilities due to insufficient papers;

  • Based on approved projects, issued 250 operational certificates for completed industrial gas pipework installation in various construction facilities;

  • Reviewed and approved project design documentations for gas supply in 931 construction facilities;

  • Rejected 12 request for approval of project design documentations for gas facilities due to insufficient papers;

  • Issued 40 notices of violation on electricity and gas supply in line with the Code of Administrative Violations and ruled on 51 of them;

  • Revealed 2 cases of illegal connection to the electricity network without technical documentation;

  • Revealed 3 cases of illegal connection to the gas distribution network without technical documentation;
  • Tested quality condition of 16 electricity meters with the participation of “Azerenerji” OJSC and “Azerishig” OJSC engineers.

 

MAINTENANCE AND OPERATIONAL INSPECTIONS OF NON-HOUSEHOLD CONSUMERS FINANCED FROM THE STATE BUDGET

  • Carried out 37 maintenance and operational inspections to check the safety of electrical equipments, compliance with safety rules and the use of electricity;

  • Carried out 38 maintenance and operational inspections to check the efficient gas consumption and safe operation of gas installations, compliance with

    national legislation and Gas Consumption Standards.

 

PROFESSIONAL QUALIFICATION TEST

  • Based on the non-household consumer requests, 147 people responsible for electrical engineering including safety engineers at 24 enterprises have been tested on broad knowledge concerning the safety and health at work, technical exploitation and technical security.

 

TECHNICAL COUNCILS

  • The Technical Councils received 544 applications regarding the connection of business facilities to the electricity network. All these applications were reviewed and responded. The applications were received by the Technical Councils operating in 17 "ASAN service", "ASAN Kommunal" centers and Khachmaz SME houses (Small and medium business houses) located in Baku and the regions.